At Fynman, we want you to be completely satisfied with our AI-powered research software. This policy outlines our cancellation and refund procedures to ensure transparency and protect both our users and our business.
1. Free Trial Period
All new users receive a 7-day free trial with full access to Fynman's features. No credit card is required to start your trial. You may cancel at any time during the trial period without any charges.
- Trial period: 7 days from first software activation
- Full feature access during trial
- No credit card required to start
- Cancel anytime during trial with no charges
2. Subscription Cancellation
You may cancel your Fynman subscription at any time through your account settings or by contacting our support team. Cancellation policies vary based on when you cancel:
2.1 Cancellation During Trial Period
- Cancel anytime during your 7-day trial
- No charges will be applied
- Access continues until trial period ends
- No refund necessary as no payment was made
2.2 Cancellation After Subscription Starts
- Cancel anytime through your account settings
- Access continues until the end of your current billing period
- No automatic renewal for subsequent periods
- Refunds handled on a case-by-case basis (see section 3)
3. Refund Policy
Since Fynman offers a 7-day free trial, we encourage all users to thoroughly evaluate our software during this period. Once you subscribe after the trial:
3.1 Standard Refund Policy
- Refunds are handled on a case-by-case basis
- Contact billing@fynman.com with any concerns
- Include your account email and reason for refund request
- Refunds processed within 5-7 business days when approved
- Refund issued to original payment method
3.2 Non-Refundable Situations
- Accounts terminated for Terms of Service violations
- AI provider costs (OpenAI, Anthropic, etc.) - these are separate services
- Subscriptions where the 7-day trial was fully utilized
4. Software Delivery and Access
As Fynman is delivered as downloadable software, delivery occurs immediately upon purchase confirmation:
- Software download links sent via email within 5 minutes of purchase
- Installation instructions and license key provided
- Access to customer support and documentation included
- No physical shipping required
5. Academic and Institutional Cancellations
Special considerations apply to academic and institutional accounts:
5.1 Individual Academic Accounts
- Subject to standard cancellation and refund policies
- Academic verification may be required for refund processing
- Same 7-day trial period applies to all users
5.2 Institutional Site Licenses
- Custom cancellation terms outlined in institutional agreement
- Contact enterprise support for cancellation requests
- Refunds handled according to institutional contract terms
- Minimum 30-day notice required for institutional cancellations
6. Data Retention and Export
Upon cancellation or refund, you retain access to export your research data:
- 30-day grace period to export your research notes and annotations
- Original PDF files remain in your possession (we never store them)
- Export available in standard formats (BibTeX, JSON, CSV)
- No data held hostage - your research belongs to you
7. Exceptional Circumstances
Fynman reserves the right to provide refunds or cancellations outside of this policy in exceptional circumstances:
- Extended software outages or technical issues
- Significant changes to software functionality
- Medical or personal emergencies (documentation may be required)
- Cases will be reviewed individually by our support team
8. Automatic Renewal and Billing
Understanding our billing cycle helps you manage your subscription:
- Annual subscriptions renew automatically unless cancelled
- Renewal charges occur on your anniversary date
- Email notifications sent 7 days before renewal
- Cancel anytime to prevent next renewal (access continues until expiry)
- No prorated refunds for partial subscription periods after 30-day window
9. Payment Method Issues
If your payment method fails during renewal:
- Account suspended after 3 failed payment attempts
- 7-day grace period to update payment information
- Account reactivated immediately upon successful payment
- No data loss during suspension period
10. Contact Information for Cancellations and Refunds
For all cancellation and refund requests, please contact us through the appropriate channel:
11. Response Times
We aim to respond to all cancellation and refund requests promptly:
- Cancellation confirmations: Within 2 hours during business hours
- Refund request acknowledgment: Within 24 hours
- Refund processing: 5-7 business days after approval
- Academic verification: Additional 2-3 business days if required
This cancellation and refund policy is designed to be fair to both our users and our business. If you have any questions about this policy, please contact our support team before making your purchase decision.
